This released from Bank of America…
As the holidays approach, Bank of America will comply with applicable Holiday Moratorium requirements to avoid causing emotional distress to the occupants of a property.
For this reason, foreclosures, evictions, relocation assistance (cash for keys) or lockouts should not be scheduled or occur during the following Holiday Moratorium dates:
Nov. 23-27, 2011, returning to business as usual on Nov. 28.
Dec. 22-26, 2011, returning to business as usual on Dec. 27.
For VA properties, the year-end dates are Dec. 22 through Jan. 2, returning to business as usual on Jan. 3.
If you receive any tasking or communications related to foreclosure, eviction, relocation assistance or lockouts during these moratorium periods, you must place a clarification call to the eviction specialist before proceeding with the tasking or communication. To locate the eviction specialist, use the Equator messaging drop-down menu.
Bank of America will further clarify the required actions and the escalation process in an upcoming message.
To view your personalized REO scorecard, education, news and information, visit the Bank of America Agent Resource Center at bankofamerica.com/
